Since joining Snorkel in 2014, Doug Burks provides technical support for customers and field service technicians to service Snorkel lifts. Doug has 23 years of experience in manufacturing and machining, specializing in final assembly. His familiarity with electrical and hydraulic components, reading engineering drawings, and schematics have helped him in his role.

With a background in equipment assembly and automotive mechanics, Chuck Adkins brings 33 years of experience to Snorkel as the service supervisor. He shares his knowledge by training the customer support team in the U.S. and Canada on how to help customers troubleshoot as well as schedule maintenance for Snorkel lifts.

Before beginning operations, it is important to perform a full prestart inspection. This step-by-step guide walks you through the inspection procedures for the Snorkel TM12E and TM16E self-propelled mast lifts, such as checking battery conditions, electrical connections, proper oil levels, and tires and lug nuts.

To properly service and maintain the Snorkel TM12E and TM16E self-propelled mast lists, three major inspections are performed – a PDIR upon delivery, a 90-day or 150-hour inspection to be performed by a local Snorkel service provider, and an annual inspection within 13 months following delivery. Watch this 2-minute video to learn more about each inspection.

Fun Fook Wai has been a product support engineer for Snorkel since 2007. Based in Singapore, he provides regional product support to Snorkel customers in the Asia Pacific area.

A proper hydraulic hose tightening and fitting installation ensures a leak-proof connection. This quick 5-minute guide shows you the right tools to use for installing a flat faced hose O-ring fitting to a manifold.

Based in the UK, Kevin Handley joined Snorkel in 2016 as a product support engineer. He provides technical support to owners and operators in Africa and the Middle East region.

Most aerial lift equipment need hydraulic oil to operate. What hydraulic oil is best for gas and diesel powered aerial lifts? The right hydraulic oil actually depends on the climate and specific operating conditions.

What makes the warranty process so important to owning a Snorkel lift? The relevance of the Snorkel warranty process is twofold – for the upkeep of existing machines and for the production of future machines.

What is a Pre-Delivery & Inspection Report (PDIR) for aerial lifts? This is a comprehensive checklist for that is performed by a service technician after taking delivery of a new Snorkel lift. The PDIR is also used to initiate the warranty period on the machine.