With 35 years of experience, Steve Nelson joined Snorkel in March 2019 as a regional product support representative in the Pacific Northwest U.S. region. He assists customers and provides training on parts and service-related issues, and also travels to jobsites as needed.

As the regional service manager for the Mid-Atlantic U.S. region, Dennis Alyea provides technical field support for Snorkel lifts. He brings his knowledge of rental equipment to the role along with 26 years of experience as a mechanic and in management roles.

Keith Ortega has been Snorkel employee for 8 years. In that time, he has assumed several roles, including assembly and product support, and has been in service since October 2018. Having hands-on experience in assembling Snorkel scissor lifts and boom lifts has helped Keith gain a better understanding of the equipment for providing customer service.

Provided by the manufacturer, a Recommended Spare Parts List (RSPL) is a comprehensive list of spare parts needed to perform most equipment repairs and routine maintenance for a particular machine

Since joining Snorkel in 2014, Doug Burks provides technical support for customers and field service technicians to service Snorkel lifts. Doug has 23 years of experience in manufacturing and machining, specializing in final assembly. His familiarity with electrical and hydraulic components, reading engineering drawings, and schematics have helped him in his role.

Warranty claims can be submitted for Snorkel lifts held in stock or storage for greater than 30 days. Machines must have been manufactured within the past 24 months, and a PDIR must be turned in upon receipt of the unit, stating the machine is stock or in service.

With a background in equipment assembly and automotive mechanics, Chuck Adkins brings 33 years of experience to Snorkel as the service supervisor. He shares his knowledge by training the customer support team in the U.S. and Canada on how to help customers troubleshoot as well as schedule maintenance for Snorkel lifts.

Before beginning operations, it is important to perform a full prestart inspection. This step-by-step guide walks you through the inspection procedures for the Snorkel TM12E and TM16E self-propelled mast lifts, such as checking battery conditions, electrical connections, proper oil levels, and tires and lug nuts.

To properly service and maintain the Snorkel TM12E and TM16E self-propelled mast lists, three major inspections are performed – a PDIR upon delivery, a 90-day or 150-hour inspection to be performed by a local Snorkel service provider, and an annual inspection within 13 months following delivery. Watch this 2-minute video to learn more about each inspection.

Fun Fook Wai has been a product support engineer for Snorkel since 2007. Based in Singapore, he provides regional product support to Snorkel customers in the Asia Pacific area.