Jamie Graham, VP of Product Support
Good service is good business
At Snorkel, we make it our responsibility to make it happen by doing whatever it takes. We back that promise with personal attention and dedicated customer support on a global scale.
Snorkel has a long history of providing premier product support, from its beginnings as a firefighting equipment company to its entry into the aerial work platform industry. Our legacy continues to live strong because we believe our service and simplicity in design define us.
Our employees are devoted industry professionals with an average tenure exceeding 20 years, and often spanning several generations. Delivering good service means delivering the right parts on time. To maximize productivity, we ensure your genuine spare parts are packaged and dispatched quickly to arrive in ready-to-use condition:
- Over 95% fill rate within 24 hours on all fast moving parts
- 98% of parts are shipped within 1 week of order receipt
- Millions of dollars in replacement parts in each Snorkel factory location
- Over 40,000 active parts numbers
We also believe that your time is valuable. The Platform™ is a 24/7 online spare parts ordering system for convenient ordering anytime plus access to a library of manuals, bulletins and other helpful documents. Fully staffed parts and service support are also available by phone and e-mail. You can also activate your product warranty and submit warranty claims online 24/7 here.
Our good service doesn’t stop after delivery. Experienced factory certified technicians provide comprehensive product support, including maintenance, repairs and troubleshooting. To help keep your workforce trained and equipment performing, regionally based technical staff provide on-site training and local support for all service needs. Contact us to find your nearest service center or technical representative.
Created exclusively for Snorkel products, The Toolbox™ is an extensive resource center for owners and operators. Inside, you'll find everything you need to operate and maintain your Snorkel lift to its highest potential.
The Platform™ provides interactive access to all Snorkel parts and service manuals, hydraulic and electrical schematics, product bulletins, recommended spare parts lists, and more. Easily search and order genuine Snorkel spare parts online 24/7.